English Speaking Customer Service Agent
Novibet is an established gaming and betting company that operates in several countries across Europe through its offices in UK and Athens. We develop our own software platform with our state-of-the-art web and design technologies, through a first-class equipment. Do you want to join a rapidly growing industry and be part of our enthusiastic and dynamic team?
You need to be passionate about people and enjoy solving issues and manage complaints. Ideal candidate has charismatic communication skills, flexibility to work on shift rotation and customer-centricity.
- Deal directly & manage effectively customer queries via Live Chat, Email, Skype & Telephone
- Provide information about products & services
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams.
- Fluency in English and Greek. Knowledge of extra languages will be an asset
- Prior experience in a similar role or in a call center of a reputed company is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation.
Our employees are our most important asset and that’s reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:
- A friendly working atmosphere
- Strong mentality of lifelong learning and professional development
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health medical plan etc.
Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.