German Speaking Online Gaming Employee (Sportsbook&Casino)
Novibet is an established gaming and betting company that operates in several countries across Europe through its offices in UK and Athens. We develop our own software platform with our state-of-the-art web and design technologies, through a first-class equipment.
Can you mirroring a customer’s’ language and tone? Are you multitasking?
Passionate about online playing?
If yes, then we would like to meet you!
- Assist our customer base via Live Chat, telephone, Skype and email with a wide variety of account queries including payment, login, verification and bet queries.
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams.
- Excellent/Native verbal and written communication skills in German
- Excellent verbal and written communication skills in English
- Prior experience in a similar role is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation.
Our employees are our most important asset and that’s reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:
- A friendly working atmosphere
- Strong mentality of lifelong learning and professional development
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health medical plan etc.
Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.