Campaign Execution Agent (Spanish Speaking)

Novibet is looking for the next Campaign Execution Agent (Spanish Speaking) to join our team in our offices in Athens.

Our Customer Support Team is growing!

Are you passionate about online playing and customer journey?

If yes, then we would like to meet you!

Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

Your role
  • Effectively manage customer queries regarding promotions & bonuses
  • Monitor and evaluate the activity of customers and provide accurate information regarding promotions
  • Handle complaints, provide solutions related to bonuses
  • Handle daily promotions (Sportsbook & Casino)
  • Deliver Email/SMS marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
  • Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.

Requirements

  • Fluency in Spanish and Greek language
  • Prior experience in a similar role or customer support dept. within the industry is nice to have
  • Experience in CRM tools/ campaigns is a plus
  • Being passionate about sports and good understanding of online gaming products
  • Excellent communication and orgnizational skills
  • Tech Savvy
  • Flexibility to work on shift rotation 24/7

Benefits

Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:

  • A friendly working atmosphere
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health medical plan etc.
CLICK HERE TO APPLY