Customer Care Agent (English Speaking) -Inbound Call Center

Novibet is looking for the next English Speaking Customer Care Agent (Inbound Call Center) to join our team in our offices in Athens.

Our Customer Support Team is growing!!

Can you mirror a customer's’ language and tone? Are you multitasking? Passionate about online gaming?

If yes, then we would like to meet you!

Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

Your role

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Assist our customer base via live chat, email and social media with a wide variety of account queries including payment, login, verification and bet queries
  • Handle complaints, provide appropriate solutions
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Enhance customer experience through feedback you give to Product teams

Requirements

  • Excellent/Native verbal and written communication skills in English and Greek
  • Working experience in a similar role is appreciated
  • Computer literacy
  • Excellent communication and interpersonal skills
  • Flexibility to work on shift rotation

Benefits

Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support our team, including:

  • A friendly working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health medical plan
CLICK HERE TO APPLY