Novibet is looking for the next Inbound Call Center Irish Speaking Online Gaming Employee to join our team in our HQ in Athens.
Our Customer Support Team is growing!!
Can you mirror a customer's’ language and tone? Are you multitasking? Passionate about online gaming?
If yes, then we would like to meet you!
Novibet was founded in 2010 and is an established GameTech company that operates in several countries across Europe through its offices in Greece, UK & Malta. Licensed and regulated by UKGC, MGA, ADM and HGC, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
- Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Assist our customer base via Live Chat, Skype and email with a wide variety of account queries including payment, login, verification and bet queries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Enhance customer experience through feedback you give to Product teams
- Excellent/Native verbal and written communication skills in Irish
- Excellent verbal and written communication skills in English
- Prior experience in a similar role is appreciated
- Nice to have; fluent verbal and written communication skills in Greek
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:
- A friendly working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health medical plan etc
Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.